Q: How do I place an order online?
A: Click on the merchandise category you wish to shop and you will see a listing of all items in this category. You may scroll down to view all items.
You may purchase from this screen by selecting the size and color (if applicable) and entering the quantity and clicking “Add To Cart”. You may view a larger image by clicking on the picture of the item. You may also purchase from this screen by selecting the size and color (if applicable) and entering the quantity and clicking “Add To Cart”.
As you continue to shop The “Order Summary” section will display a running total of all merchandise added to your shopping cart. By clicking on the shopping cart icon you are able to review your order. “Your Shopping Cart” screen allows you to update the quantity, color and size of an item. To update the quantity you can put your cursor in the quantity field and enter a new number or you may click on the addition, subtraction or remove buttons located under the “Update” column. Click on “Update” to process and changes.
To empty your cart, click on the red “x” button under the remove column until each item in your cart has been removed.
You may continue shopping or checkout. Once you are ready to finalize your order, click checkout.
Registered customers may sign in. If you are a new customer, click “Continue”. You may choose to register during checkout but you are not required to register on the site to place an order.
Please complete the required billing information and click "Continue".
Review the order summary, billing and shipping address/information. Select the desired shipping option and review your order total. Select the desired payment type, enter any required information and click "Submit Order" To finalize your purchase
An order confirmation will appear that says “Thank You For Your Order.” You may print this page for your records. If you do not receive this page, we probably did not receive your order.
All orders online are secure.
If you are mailing or faxing in your order with payment, a printable order form will appear. After you print the order form, please fill in the payment method and mail in your order with a personal check or money order or fax your order with the credit card information.

Please fax your order to: 937-297-0046 or 800-501-1841

If using personal check/money order, please mail the order form along with your personal check to:
Our Spirit Shop
Attn: Order Processing
2121 Lyons Road
Miamisburg, OH 45342

Orders will be processed when payment is received.
Payment Methods
Payments can be made by check, money order, gift certificate and credit card. There will be a $15 fee charged for checks that are returned for insufficient funds.

Q: How can I shop online from home?
A: To access the Maine East Online Spirit Shop from your home computer, visit the following Web address:
http://www.ourspiritshop.com/maineeast

Q. I don't see what I am looking for on the site, can you help me find a specific item for an event?
A. Yes, please contact Our Spirit Shop by toll free telephone at: 1-888-462-3759 or by e-mail at: orders@yourcompanycollection.com.

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Q: What types of payment are accepted?
A: Payments can be made by check, money order, gift certificate, and credit card. There will be a $15 fee charged for returned checks.

Q: How do I enter multiple payments?
A: Enter your first payment type and your balance will appear. Select your next form of payment from the drop down box until you balance is zero.

Q: Can I mail a check or send payment after I receive my order?
A: No, we must receive your check or payment before your order can be processed and shipped.

Q: Do I need to mail in my gift certificate?
A: If you place your order online you will not need to mail in your certificate as this can be redeemed during checkout and applied to your order immediatley. However, if you choose to mail in your order, you will need to mail in your certificate so we can apply it to your order. If you have any questions regarding a mail order with a gift certificate, please contact Our Spirit Shop at 1-888-462-3759.

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Q: When will my order ship?
A: If all merchandise is in stock, your order will ship within 1 to 2 business days via UPS Ground. Deliveries are made Monday through Friday (holidays excluded). Occasionally, due to high demand, we are unable to fill orders from inventory. If we do not have an item that you've ordered in stock, Our Spirit Shop will contact you. Your credit card will not be charged until we ship your order. Backorders will ship within 2-3 weeks. For order inquiries please contact Our Spirit Shop at 1-888-462-3759.

Q: How do I know if items I ordered are in stock and available for shipment?
A: Once you have placed your order online you will receive an order confirmation via e-mail. Occasionally, due to high demand, we are unable to fill orders from inventory. If an item is not in stock the status will be listed as “Backordered” on the e-mail. If your order includes an item(s) on backorder your order will ship in full within 2 to 3 weeks. If you would like to request that the in stock item(s) ship ahead of the backordered item(s) or if you would like to modify your order, please contact Our Spirit Shop at 1-888-462-3759

Q: Can I expedite my shipping if I need the merchandise faster?
A: Yes, you may indicate your expedited request during the checkout process by selecting the expedited shipping method. You may also call Our Spirit Shop at 1-888-462-3759 with your order ID number and we will be happy to assist you with your request.

Q. Can you provide me with a tracking number for my order?
A. Yes, when your order ships you will receive a shipment notification via e-mail with your tracking number. If you have any questions regarding the tracking information for your order, please contact Our Spirit Shop at 1-888-462-3759.

Q: Can I ship to multiple addresses?
A: Please complete a separate order for each shipping address.

Q: What is the return policy?
A: Our Spirit Shop wants you to be completely satisfied with your purchase. Upon receipt of your order, please inspect all merchandise for any defects. If, for any reason, you are not satisfied with your purchase, we ask that you return it unused within 30 days for replacement or refund. The original shipping and handling is non-refundable. The return policy applies to orders shipped within the United States only. Please call Customer Service at 1-888-462-3759 for specific terms and conditions relating to foreign shipments.

Q: How do I return my merchandise?
A: To return merchandise, please complete the return/exchange return form included in your order. Please return the package to Our Spirit Shop via UPS or insured parcel post at the following address:

Our Spirit Shop
Attn: Returns
2121 Lyons Rd.
Miamisburg, OH 45342

Applies to orders shipped within the U.S. only. Please call Our Spirit Shop at 1-888-462-3759 for specific terms and conditions relating to foreign shipments.

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Q: Can a gift message be enclosed with my order?
A: Yes, please indicate this information in the “Comments” section of the “Payment Option” page during check out.

Q: What if I redeem only part of my gift certificate?
A: The unredeemed portion of your gift certificate will be held on account for future redemptions.

Q: What if my gift certificate does not cover the full balance of my order?
A: If you are placing your order online, you will be able to select a second payment method to pay by credit card for the remaining balance. If you are mailing in your gift certificate you can include a credit card number for the balance or you can send a check or money order for the balance.

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