Shipping
Policy
Shipping
and Handling
Your Company
Collection ships UPS Ground to all fifty United States. We do not ship to P.O.
Boxes. Deliveries are made Monday through Friday (holidays excluded).
Standard
Delivery
If the merchandise
is in stock, orders will ship within 24-48 hours via UPS Ground. Please see
shipping rates below. All orders placed after 12:00PM EST will ship the following
business day.
Out
of Stock Items
Occasionally,
due to high demand, we are unable to fill orders from inventory. If we do not
have an item that you've ordered in stock, customer service will contact you.
Your credit card will not be charged until we ship your order. Backorders will
ship within 2-3 weeks. For order inquiries please contact customer service at
1-800-726-3022.
Express
Shipping
Please call
customer service at 1-800-726-3022 to expedite shipping by an alternative method
on all orders with a critical due date.
International
Shipping
All items entering
a foreign country are subject to customs inspection and the assessment of duties
and taxes in accordance with that country's national laws. Customs duties and
taxes are assessed, generally, if the merchandise is dutiable and the value
of the item is above the threshold set by the country's laws. If duties and
taxes are assessed on an item mailed via the Postal Service, they are collected
from the recipient. In addition, for most countries, there is an administrative
fee that is collected from the recipient to cover the costs of clearing the
item through customs and collecting duties and taxes. For instance, the administrative
fee in the United Kingdom is 6.50 British pounds for airmail parcels and 11.25
British pounds for Global Express Mail; in 23 countries in Europe (Austria,
Belgium, Denmark, Finland, France, Monaco, Germany, Greece, Ireland, Italy,
San Marion, Vatican City, Luxembourg, Malta, Netherlands, Norway, Portugal,
Spain, Adorra, Gilbratar, Sweden, Switzerland, and Liechtenstein) the administrative
fee is 17 Euros for Global Express Mail and Global Airmail Parcel Post; and
the administrative fee in Canada is $5 Canadian for Global Airmail Parcel Post.
Business mailers have the option to pay the duties, taxes or fees to certain
countries through an International Customized Mail Agreement.
If you want
to learn what the threshold for duties and taxes is for a particular country,
you can go to www.wcoomd.org for general information or visit the Web site of
that country's customs service.