| Q:
When will my order ship?
A:
- If all merchandise is in stock, UPS Ground orders
should leave our warehouse within 1 to 2 business days (holidays excluded).
- If all merchandise is in stock, free shipping orders
should leave our warehouse in approximately 2 weeks. The free shipping
orders are picked up from our warehouse by Dayton Freight approximately
twice per month.
- If all merchandise is in stock, express orders that
are placed BEFORE 12:00 noon EST (Monday through Friday) will
leave our warehouse that same day (holidays excluded).
- If all merchandise is in stock, express orders that are placed
AFTER 12:00 noon EST (Monday through Friday) will leave our
warehouse the following business day (holidays excluded).
- If one or more items are on backorder, UPS
orders should ship in full within 2 to 3 weeks. The status
of the items you ordered is listed above. If you would like to request
that any in stock merchandise ship ahead of the backordered merchandise,
we can accommodate your request for an additional shipping charge.
- If one or more items are on backorder, free
shipping orders should leave our warehouse in approximately
2-4 weeks. Backordered items usually arrive in our warehouse within
2 to 3 weeks and then the free shipping orders are picked up from our
warehouse by Dayton Freight approximately twice per month. The status
of the items you ordered is listed above. If any of the merchandise
on your order is in stock, we try to send the in-stock portion in the
next available free shipment pick-up and then we will send the backordered
merchandise separately as soon as possible.
Deliveries are made Monday through Friday (holidays excluded).
Your credit card will not be charged until we ship your order. For order
inquiries or to check stock prior to placing your order, please contact
customer service at 1-800-726-3022.
Q:
How can I receive FREE SHIPPING?
A: FREE
SHIPPING is now available when you ship your order to your Dayton Freight
Service Center!
On the Payment Option page during checkout, you can choose your Service
Center from a dropdown list. By choosing your Service Center location,
this will override the shipping address you entered in the previous step
during checkout. Free shipping orders are sent via Dayton Freight and
are picked up from our warehouse approximately twice per month.
- If all
merchandise is in stock, free shipping orders should leave
our warehouse in approximately 2 weeks. The free shipping orders are
picked up from our warehouse by Dayton Freight approximately twice per
month.
- If one
or more items are on backorder, free shipping orders
should leave our warehouse in approximately 2-4 weeks. Backordered
items usually arrive in our warehouse within 2 to 3 weeks and then the
free shipping orders are picked up from our warehouse by Dayton Freight
approximately twice per month. The status of the items you ordered is
listed above. If any of the merchandise on your order is in stock, we
try to send the in-stock portion in the next available free shipment
pick-up and then we will send the backordered merchandise separately
as soon as possible.
Q: How
do I know if items I ordered are in stock and available for shipment?
A: Once you have
placed your order online you will receive an order confirmation via e-mail.
If an item is not in stock the status will be listed as “Backordered”
on the e-mail. If your order includes an item(s) on backorder your order
will ship in full within 2 to 3 weeks. If you would like to request that
the in stock item(s) ship ahead of the backordered item(s), we can accommodate
your request for an additional shiping charge. Please contact Customer
Service at 1-800-726-3022 with any order inquiries or requests.
Q:
Can I expedite my shipping if I need the merchandise faster?
A: Yes, you may indicate your expedited request during the checkout process
by selecting the expedited UPS shipping method. Free shipping orders cannot
be expedited. You may also call Customer Service at 1-800-726-3022 with
your order ID number and we will be happy to assist you with your request.
Q.
Can you provide me with a tracking number for my order?
A. Yes, when your order ships via UPS you will receive a shipment notification
via e-mail with your tracking number. If you chose free shipping, you
will not receive a shipment confirmation e-mail with tracking number.
If you have any questions regarding the tracking information for your
order, please contact Customer Service at 1-800-726-3022.
Q:
Can I ship to multiple addresses?
A: Please complete a separate order for each shipping address.
Q:
What is the return policy?
A: Your Company Collection wants you to be completely satisfied with
your purchase. If, for any reason, you should need to return your merchandise,
you have the option to make an exchange or receive a full refund less
the original shipping and handling, which is non-refundable. We ask that
you return the merchandise unworn/unused within 30 days of the shipment
date. A return form with instruction will be included in your order. Please
call Your Company Collection at 800-726-3022 with any questions regarding
this process. Shipping and handling charges for returns are non-refundable
and are the responsibility of the shopper.
Q:
How do I return my merchandise?
A: To return merchandise, please complete the return/exchange return
form included in your order. Please return the package to Your Company
Collection via UPS or insured parcel post at the following address:
Your Company Collection
Attn: Returns
7640 McEwen Road
Dayton, OH 45459
Please click
here to view a printable return form.
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