Community First Solutions Company Store

Frequently Asked Questions

Shopping Guide

Shipping

When will my order ship?

How do I know if items I ordered are in stock and available for shipment?

Can I expedite my shipping if I need the merchandise faster?

Can you provide me with a tracking number for my order?

Can I ship to multiple addresses?

What is the return policy?

Payment Methods

Gifts, Gift Certificates & Coupons

How do I use a gift certificate on my order?
What if I redeem only part of my gift certificate?

What if my gift certificate does not cover the full balance of my order?

Additional Help

Didn't find the answer to your question?

..Shopping Guide

Q: How do I place an order online?
A: Click on the merchandise category you wish to shop and you will see a listing of all items in this category. You may scroll down to view all items.
You may purchase from this screen by selecting the size and color (if applicable) and entering the quantity and clicking “Add To Cart”. You may view a larger image by clicking on the picture of the item. You may also purchase from this screen by selecting the size and color (if applicable) and entering the quantity and clicking “Add To Cart”.
As you continue to shop your “Shopping Cart” section will display a running total of all merchandise added to your shopping cart. By clicking on the shopping cart icon you are able to review your order. “Your Shopping Cart” screen allows you to update the quantity, color and size of an item. To update the quantity you can put your cursor in the quantity field and enter a new number or you may click on the addition, subtraction or remove buttons located under the “Update” column. Click on “Update” to process and changes.
To empty your cart, click on the red “x” button under the remove column until each item in your cart has been removed.
You may continue shopping or checkout. Once you are ready to finalize your order, click checkout.
Registered customers may sign in. If you are a new customer, click “Continue”. You may choose to register during checkout but you are not required to register on the site to place an order.
Please complete the required billing information and click "Continue".
Review the order summary, billing and shipping address/information. Select the desired shipping option and review your order total. Select the desired payment type, enter any required information and click "Submit Order" To finalize your purchase
An order confirmation will appear that says “Thank You For Your Order.” You may print this page for your records. If you do not receive this page, we probably did not receive your order.
All orders online are secure. Payment can be made by credit card only.

Q: How can I shop online from home?
A: To access the Colonial Online Store from your home computer, visit the following Web address:
http://www.yourcompanystore.com/cls

Q. I don't see what I am looking for on the site, can you help me find a specific item for an event?
A. Yes, please contact Carey Lunne at: 800-726-3022 ext. 219 or by e-mail at: carey@yourcompanycollection.com.

..Payment Methods

Q: What types of payment are accepted?
A: We accept credit card payment only.

Q: How do I enter multiple payments?
A: Enter your first payment type and your balance will appear. Select your next form of payment from the drop down box until you balance is zero.

Q: Can I mail a check or send payment after I receive my order?
A: No, payment must be received prior to shipment.

Q: Do I need to mail in my gift certificate?
A: No. You may redeem your gift certificate online. If you have any questions regarding gift certificates, please contact Customer Service at 1-800-726-3022.

..Shipping & Returns

Q: When will my order ship?
A: If all merchandise is in stock, your order will ship within 1 to 2 business days via UPS Ground. Deliveries are made Monday through Friday (holidays excluded). If one or more items is on backorder, your order will ship ship in full within 2 to 3 weeks. The status of the items you ordered will be noted on your order confirmation e-mail. Your credit card will not be charged until we ship your order. For order inquiries please contact customer service at 1-800-726-3022.

Q: How do I know if items I ordered are in stock and available for shipment?
A: Once you have placed your order online you will receive an order confirmation via e-mail. If an item is not in stock the status will be listed as “Backordered” on the e-mail. If your order includes an item(s) on backorder your order will ship in full within 2 to 3 weeks. If you would like to request that the in stock item(s) ship ahead of the backordered item(s), we can accommodate your request for an additional shiping charge. Please contact Customer Service at 1-800-726-3022 with any order inquiries or requests.

Q: Can I expedite my shipping if I need the merchandise faster?
A: Yes, you may indicate your expedited request during the checkout process by selecting the expedited shipping method. You may also call Customer Service at 1-800-726-3022 with your order ID number and we will be happy to assist you with your request.

Q. Can you provide me with a tracking number for my order?
A. Yes, when your order ships you will receive a shipment notification via e-mail with your tracking number. If you have any questions regarding the tracking information for your order, please contact Customer Service at 1-800-726-3022.

Q: Can I ship to multiple addresses?
A: Please complete a separate order for each shipping address.

Q: What is the return policy?
A: All sales are final. We no longer accept returns or exchanges on any merchandise.

..Gifts, Gift Certificates & Coupons

Q: How do I use a gift certificate on my order?
A: When paying with a gift certificate online, you will need to enter your gift certificate number and PIN before choosing your payment method. On the "Payment Option" page, under "Payment Information" please enter your gift certificate number and PIN and then click the add button. Your gift certificate number and the amount of your gift certificate that will be applied to your order will populate below. If your gift certificate covers the full amount of your order, you do not need to choose a payment method. You can proceed with submitting your order. If your gift certificate does not cover the full amount of your order, select Credit Card as the payment type and proceed with entering your credit card information. Your credit card will only be charged for the balance of this order. Please contact Customer Service at 1-800-726-3022 if you ahve any questions.

Q: What if I redeem only part of my gift certificate?
A: The unredeemed portion of your gift certificate will be held on account for future redemptions.

Q: What if my gift certificate does not cover the full balance of my order?
A: If you are placing your order online with a gift certificate, you will also be able to select a second payment method to pay by credit card for the remaining balance.

..Additional Help

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